Refund policy

RETURN POLICY

we accept returns within one week (7) days of purchase (AKA the date listed on your receipt) for defect items that have made wrongly by us.

Please take note that we will not accept anything that's worn, damaged, washed, or altered in any way. All original tags must be attached.

If your Product. order has been delivered wrongly / any defects on the items, you are entitle for a correct order free of charge, by returning us the defect order. All of the delivery charges will be bear by SWAGANZ within Malaysia. Refund of cash or payment is not available unless there is a website error (i.e. wrong pricing showed on the website) refund of cash or payment to your original payment method (i.e. Credit Card, Paypal) will require a handling & processing fee, which will be deducted from the amount to be refunded to you.

If your Item order has been delivered wrongly / any defects on the items, here are some of the alternatives for you to reach us regarding this issue:

STEP 1. Bring your defected Item to the nearest post office and fill in this address in the consignment note:

Lot S45, Second Floor, Ipoh Parade, Jalan Sultan Abdul Jalil 30450 Ipoh, Perak
STEP 2. Take a CLEAR photo of the receipt received from the post office and email it to swaganzswz@gmail.com together with your Order ID, Defect Details, and Bank Account Number (preferably Maybank). The postage fees will be banked in to you on the Friday of that week.

STEP 3. We will take at least 3-5 working days to prepare and send your new SWAGANZ order. In the mean time, please do patiently wait for your order to arrive.